Effective Date: 01-02-2025

At Ubuntu Heart & Super Speciality Hospital, we strive to provide the best medical care and services. However, we understand that situations may arise where a refund is required. This Refund Policy outlines the conditions under which refunds are applicable.

1. General Refund Policy

• Refunds are processed only in specific cases, such as overpayment, service unavailability, or cancellations within the stipulated time frame.
• Refunds are not applicable for services already availed, consultations completed, or procedures conducted.

2. Consultation Fee Refund

• Cancellation Before Appointment: If a consultation is canceled at least 24 hours before the scheduled time, a full refund may be issued.
• No-Show or Late Cancellation: If a patient does not show up or cancels less than 24 hours before the appointment, the consultation fee will not be refunded.

3. Surgery & Procedure Refunds

• Prepaid Surgeries or Procedures: Refunds for canceled procedures will be considered on a case-by-case basis. Any non-refundable expenses (such as pre-surgical tests or administrative charges) will be deducted.
• Procedure Cancellation by Hospital: If the hospital cancels a procedure due to medical or operational reasons, a full refund will be provided or rescheduled at no additional cost.

4. Diagnostic Tests & Lab Services Refund

• Cancellation Before Sample Collection: Full refund if canceled before the test is conducted.
• Cancellation After Sample Collection: No refund once the sample has been collected and the test is in progress.

5. Room Booking & Admission Refund

• Advance Deposits: If a patient cancels their admission before being admitted, the advance deposit may be refunded after deducting administrative charges.
• Early Discharge: Refunds for early discharge are subject to approval and depend on the hospital’s billing policies.

6. Refund Processing Time

• Approved refunds will be processed within 7-14 business days via the original mode of payment.
• Refund status inquiries can be made via email or phone.

7. Exceptions & Non-Refundable Services

Refunds will not be issued for:

• Emergency treatments and life-saving procedures.
• Completed consultations or diagnostic tests.
• Medicines, consumables, or medical supplies purchased.
• Services partially availed before cancellation.

8. How to Request a Refund

To request a refund, please contact our billing department with:

• Patient Name & ID
• Service Details & Payment Proof
• Reason for Refund Request

Email: contact@ubuntuhearthospital.com
Phone: +91 9111800076